Privacy Policy

Effective October 2023

About

Welcome to GM Tutoring ("We", "Us", "Our"). We are dedicated to safeguarding the privacy and security of our valued online tutoring clients ("You", "Your"). This Privacy Policy outlines how we collect, store, utilise, and share your personal information. If you have any questions about this policy or how we handle your personal information, please reach out to us at hello@gmtutoring.com.au.

Third Parties

GM Tutoring collaborates with and uses external companies and entities ("Third Parties") to facilitate our business operations. This may encompass entities such as JotForm, Wix, LearnCube, Facebook, Instagram, and Outlook. These Third Parties maintain their own privacy policies, which prevail this privacy policy concerning their actions. We do not assume responsibility for the technical operations of these Third Parties or their practices in collecting and using your Personal Information. To understand their privacy practices and the options they provide in relation to your Personal Information, please visit their respective websites.

Collection of Personal Information

The types of Personal Information we collect about an individual depend on the nature of our interaction with them. We gather personal information from clients during the registration process for our services. This may include (but is not limited to):

Full Name (Parent/Caregiver)
Full Name (Student)
Contact Details (phone number and email address)
Student Gender
Student Year Level
Current Address
Additional information such as student learning needs, school reports, etc. (optional)
Session Recordings

We collect this information to efficiently conduct our business operations and provide students with the highest quality tutoring experience. In most cases, if you opt not to provide your personal information for the purposes outlined in this Privacy Policy, we may be unable to offer our tutoring services or effectively manage our relationship with you.

Use of Personal Information

We utilise personal information to run our business effectively. This includes marketing and promoting our services, delivering our services to clients, processing payments, communicating with users, conducting research and analytics, and safeguarding clients and our operations from fraud.

Disclosure of Personal Information

We may share or grant access to your personal information with third parties in connection with the purposes described in this Privacy Policy. This may include GM Tutoring tutors and employees, other organisations, contractors, or individuals who assist us in providing services to you, professional service providers and advisors, debt collecting agencies, and other organisations as required or authorized by law.

Marketing

By using our services, you consent to us using your personal information to send you information, including promotional material about us and our products and services. You agree to receive this information via direct mail, email, phone calls, and SMS messages. If you wish to opt out of receiving marketing information from us, or adjust your communication preferences, you may do so by clicking "unsubscribe" in a direct marketing email or by contacting us via email or phone.

Storage and Security of Personal Information

We take reasonable steps to safeguard personal information from unauthorised access, use, or disclosure. We collect personal information through our website, client intake forms (JotForms), during lessons (LearnCube), and through email and phone communications. This information is securely stored on our computer systems. While we strive to protect your personal information, we cannot guarantee the absolute security of personal information during our methods of transmission or electronic storage. If we no longer require or have further need for your personal information, we may de-identify it or destroy all records.

Updating Personal Information

We make every effort to ensure that any Personal Information we collect and use is accurate, complete, and up-to-date. To assist us, please provide truthful, accurate, current, and complete information about yourself, and promptly update it as needed. If you believe that your personal information is inaccurate, incomplete, or outdated, please contact us via email or phone, and we will make reasonable efforts to rectify the information.

Complaints about our Privacy Policy

If you believe that we have not adhered to this Privacy Policy, please notify us at hello@gmtutoring.com.au as soon as possible. We will investigate your concerns and privacy complaints in a timely manner based on the complexity of the complaint, and keep you informed of the outcome.

Changes to this Privacy Policy

We reserve the right to review and update this privacy policy at any time. We will notify users of any changes by posting the updated policy on our website. We encourage you to periodically check this page for any updates.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@gmtutoring.com.au.